python-cx_Oracle/.github/ISSUE_TEMPLATE/general-questions-and-runtime-problems.md
2019-11-20 14:36:38 -07:00

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---
name: General Questions and Runtime Problems
about: For general cx_Oracle questions
title: ''
labels: question
assignees: ''
---
1. Review the [cx_Oracle Documentation](https://cx-oracle.readthedocs.io/en/latest/index.html). Review your output and logs. **Google any errors**
2. Describe the problem
**Cut and paste text showing the command you ran. No screenshots. Use a gist for long screen output and logs: see https://gist.github.com/**.
3. Include a runnable Python script that shows the problem. Include all SQL needed to create the database schema. Use Markdown syntax, see https://help.github.com/github/writing-on-github/basic-writing-and-formatting-syntax
The more details you give, the more we can help.
4. Show the output of:
```
import sys
import platform
print("platform.platform:", platform.platform())
print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
print("platform.python_version:", platform.python_version())
```
And:
```
import cx_Oracle
print("cx_Oracle.version:", cx_Oracle.version)
print("cx_Oracle.clientversion:", cx_Oracle.clientversion())
```
5. What is your Oracle Database version?