Use new issue template format.

.github/ISSUE_TEMPLATE/announcements.md

@@ -0,0 +1,10 @@
+---
+name: Announcements
+about: Use this if you are sharing something interesting
+title: ''
+labels: announcement
+assignees: ''
+
+---
+
+Let us know if you are speaking at a conference on cx_Oracle, or have a new package or app that uses cx_Oracle, or something similarly exciting.

.github/ISSUE_TEMPLATE/bug_report.md

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+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: bug
+assignees: ''
+
+---
+
+**See https://www.oracle.com/corporate/security-practices/assurance/vulnerability/reporting.html for how to report security issues**.
+
+For other issues:
+
+1. Is it an error or a hang or a crash?
+
+2. What error(s) you are seeing?
+**Cut and paste text showing the command you ran.  No screenshots.  Use a gist for long screen output and logs: see https://gist.github.com/**.
+
+3. Include a runnable Python script that shows the problem.
+Include all SQL needed to create the database schema.
+
+4. Show the output of:
+
+```
+import sys
+import platform
+
+print("platform.platform:", platform.platform())
+print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
+print("platform.python_version:", platform.python_version())
+```
+
+And:
+
+```
+import cx_Oracle
+print("cx_Oracle.version:", cx_Oracle.version)
+print("cx_Oracle.clientversion:", cx_Oracle.clientversion())
+```
+
+5. What is your Oracle Database version?

.github/ISSUE_TEMPLATE/documentation-and-example-improvements.md

@@ -0,0 +1,14 @@
+---
+name: Documentation and Example Improvements
+about: Use this to suggest changes to documentation and examples
+title: ''
+labels: bug
+assignees: ''
+
+---
+
+- Include a link to the documentation section or the example
+
+- Describe the confusion
+
+- Suggest changes that would help

.github/ISSUE_TEMPLATE/enhancement-requests.md

@@ -0,0 +1,14 @@
+---
+name: Enhancement Requests
+about: Use this for enhancement requests
+title: ''
+labels: enhancement
+assignees: ''
+
+---
+
+1. Review existing [enhancement requests](https://github.com/oracle/python-cx_Oracle/labels/enhancement)
+
+2. Describe your new request in detail
+
+3. Give supporting information about tools and operating systems.  Give relevant product version numbers

.github/ISSUE_TEMPLATE/general-questions-and-runtime-problems.md

@@ -0,0 +1,38 @@
+---
+name: General Questions and Runtime Problems
+about: For general cx_Oracle questions
+title: ''
+labels: question
+assignees: ''
+
+---
+
+1. Review the [cx_Oracle Documentation](https://cx-oracle.readthedocs.io/en/latest/index.html).  Review your output and logs.  **Google any errors**
+
+2. Describe the problem
+**Cut and paste text showing the command you ran.  No screenshots.  Use a gist for long screen output and logs: see https://gist.github.com/**.
+
+3. Include a runnable Python script that shows the problem.  Include all SQL needed to create the database schema.  Use Markdown syntax, see https://help.github.com/github/writing-on-github/basic-writing-and-formatting-syntax
+
+   The more details you give, the more we can help.
+
+4. Show the output of:
+
+```
+import sys
+import platform
+
+print("platform.platform:", platform.platform())
+print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
+print("platform.python_version:", platform.python_version())
+```
+
+And:
+
+```
+import cx_Oracle
+print("cx_Oracle.version:", cx_Oracle.version)
+print("cx_Oracle.clientversion:", cx_Oracle.clientversion())
+```
+
+5. What is your Oracle Database version?

.github/ISSUE_TEMPLATE/installation-questions.md

@@ -0,0 +1,40 @@
+---
+name: Installation Questions
+about: Use this for cx_Oracle installation questions
+title: ''
+labels: install & configuration
+assignees: ''
+
+---
+
+# Do these first
+
+- Review and follow the [installation instructions](https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html)
+
+- Review the [troubleshooting tips](https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html#troubleshooting)
+
+- If you have a `DPI-1047`, `DPI-1050` or `DPI-1072` error, review both the above again before opening an issue.
+
+- **Google any errors**
+
+# Answer the following questions
+
+1. Describe the problem and show the error you have.
+**Cut and paste text showing the command you ran.  No screenshots.  Use a gist for long screen output and logs: see https://gist.github.com/**.
+
+2. Show the output of:
+
+```
+import sys
+import platform
+
+print("platform.platform:", platform.platform())
+print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
+print("platform.python_version:", platform.python_version())
+```
+
+3. Show the directory listing where your Oracle client libraries are installed (e.g. the Instant Client directory).  Is it 64-bit or 32-bit?
+
+4. Show what the `PATH` environment variable (on Windows) or `LD_LIBRARY_PATH` (on Linux) is set to?  On macOS, show what is in `~/lib`.
+
+5. Show any Oracle environment variables set (e.g. ORACLE_HOME, ORACLE_BASE).

.github/issue_template.md

@@ -1,45 +0,0 @@
-*Delete unnecessary parts of this template.*
-
-### For security issues:
-
-See https://www.oracle.com/support/assurance/vulnerability-remediation/reporting-security-vulnerabilities.html for how to report security issues.
-
-### For general questions:
-
-Describe exactly what you did and what you want to happen.
-Use the questions at the bottom of this template as a guide.
-
-Use Markdown syntax, particularly for code blocks: see https://help.github.com/articles/basic-writing-and-formatting-syntax/#quoting-code
-
-### For installation issues:
-
-Use a gist for screen output and logs: see https://gist.github.com/
-**Do not paste long output into this issue**
-
-Review your output and logs.  **Google any errors**
-Try to install in a different way.  Try some potential solutions.
-
-Review the install instructions at
-http://cx-oracle.readthedocs.io/en/latest/installation.html
-
-#### Answer the following questions:
-
-1. What is your version of Python? Is it 32-bit or 64-bit?
-
-2. What is your cx_Oracle version?
-
-3. What *exact* command caused the problem (e.g. what command did you try to install with)?  Who were you logged in as?
-
-4. What error(s) you are seeing?
-
-5. What OS (and version) is Python executing on?
-
-6. What is your version of the Oracle client (e.g. Instant Client)?  How was it installed?  Where is it installed?
-
-7. What is your Oracle Database version?
-
-8. What is the `PATH` environment variable (on Windows) or `LD_LIBRARY_PATH` (on Linux) set to?  On macOS, what is in `~/lib`?
-
-9. What Oracle environment variables did you set?  How *exactly* did you set them?
-
-10. Do you have a small, single Python script that immediately runs to show us the problem?