python-cx_Oracle/.github/ISSUE_TEMPLATE/installation-questions.md

name, about, title, labels, assignees

name	about	title	labels	assignees
Installation Questions	Use this for cx_Oracle installation questions		install & configuration

Do these first

• Review and follow the installation instructions

• Review the troubleshooting tips

• If you have a DPI-1047, DPI-1050 or DPI-1072 error, review both the above again before opening an issue.

• Google any errors

Answer the following questions

1. Describe the problem and show the error you have. Cut and paste text showing the command you ran. No screenshots. Use a gist for long screen output and logs: see https://gist.github.com/.

2. Show the output of:

import sys
import platform

print("platform.platform:", platform.platform())
print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
print("platform.python_version:", platform.python_version())

3. Show the directory listing where your Oracle client libraries are installed (e.g. the Instant Client directory). Is it 64-bit or 32-bit?

4. Show what the PATH environment variable (on Windows) or LD_LIBRARY_PATH (on Linux) is set to? On macOS, show what is in ~/lib.

5. Show any Oracle environment variables set (e.g. ORACLE_HOME, ORACLE_BASE).