41 lines
1.3 KiB
Markdown
41 lines
1.3 KiB
Markdown
---
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name: Installation Questions
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about: Use this for cx_Oracle installation questions
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title: ''
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labels: install & configuration
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assignees: ''
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---
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# Do these first
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- Review and follow the [installation instructions](https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html)
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- Review the [troubleshooting tips](https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html#troubleshooting)
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- If you have a `DPI-1047`, `DPI-1050` or `DPI-1072` error, review both the above again before opening an issue.
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- **Google any errors**
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# Answer the following questions
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1. Describe the problem and show the error you have.
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**Cut and paste text showing the command you ran. No screenshots. Use a gist for long screen output and logs: see https://gist.github.com/**.
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2. Show the output of:
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```
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import sys
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import platform
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print("platform.platform:", platform.platform())
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print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
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print("platform.python_version:", platform.python_version())
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```
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3. Show the directory listing where your Oracle client libraries are installed (e.g. the Instant Client directory). Is it 64-bit or 32-bit?
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4. Show what the `PATH` environment variable (on Windows) or `LD_LIBRARY_PATH` (on Linux) is set to? On macOS, show what is in `~/lib`.
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5. Show any Oracle environment variables set (e.g. ORACLE_HOME, ORACLE_BASE).
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