65 lines
1.9 KiB
Markdown
65 lines
1.9 KiB
Markdown
---
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name: Installation Problems
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about: Use this for cx_Oracle installation questions
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title: ''
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labels: install & configuration
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assignees: ''
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---
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<!--
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Thank you for using cx_Oracle.
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The cx_Oracle driver was renamed to python-oracledb in May 2022. It has a new
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repository at https://github.com/oracle/python-oracledb. The installation
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instructions are at:
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https://python-oracledb.readthedocs.io/en/latest/user_guide/installation.html
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Do these before creating a new issue:
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Update to python-oracledb, if possible.
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Otherwise, review and follow the Installation Instructions: https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html
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Review the troubleshooting tips: https://cx-oracle.readthedocs.io/en/latest/user_guide/installation.html#troubleshooting
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Review the user manual: https://cx-oracle.readthedocs.io/en/latest/index.html
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If you have a `DPI-1047`, `DPI-1050` or `DPI-1072` error, re-review the links above.
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Google any errors.
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Then please answer these questions so we can help you.
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GitHub issues that are not updated for a month may be automatically closed. Feel free to update them at any time.
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-->
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1. What versions are you using?
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<!--
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Give your database version.
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Also run Python and show the output of:
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import sys
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import platform
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print("platform.platform:", platform.platform())
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print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
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print("platform.python_version:", platform.python_version())
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-->
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2. Describe the problem
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<!-- Cut and paste text showing the command you ran. No screenshots. -->
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3. Show the directory listing where your Oracle Client libraries are installed (e.g. the Instant Client directory). Is it 64-bit or 32-bit?
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4. Show what the `PATH` environment variable (on Windows) or `LD_LIBRARY_PATH` (on Linux) is set to?
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5. Show any Oracle environment variables set (e.g. ORACLE_HOME, ORACLE_BASE).
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