python-cx_Oracle/.github/ISSUE_TEMPLATE/general-questions-and-runtime-problems.md

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---
name: Questions and Runtime Problems
about: For general cx_Oracle questions
title: ''
labels: question
assignees: ''
---
<!--
Thank you for using cx_Oracle.
The cx_Oracle driver was renamed to python-oracledb in May 2022. It has a new
repository at https://github.com/oracle/python-oracledb. The installation
instructions are at:
https://python-oracledb.readthedocs.io/en/latest/user_guide/installation.html
Update to python-oracledb, if possible.
Otherwise, review the cx_Oracle user manual: https://cx-oracle.readthedocs.io/en/latest/index.html
Please answer these questions so we can help you.
Use Markdown syntax, see https://docs.github.com/github/writing-on-github/getting-started-with-writing-and-formatting-on-github/basic-writing-and-formatting-syntax
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1. What versions are you using?
<!--
Give your database version.
Also run Python and show the output of:
import sys
import platform
print("platform.platform:", platform.platform())
print("sys.maxsize > 2**32:", sys.maxsize > 2**32)
print("platform.python_version:", platform.python_version())
And:
import cx_Oracle
print("cx_Oracle.version:", cx_Oracle.version)
print("cx_Oracle.clientversion:", cx_Oracle.clientversion())
-->
2. Describe the problem
<!-- Cut and paste text showing the command you ran. No screenshots. -->
3. Include a runnable Python script that shows the problem.
<!--
Include all SQL needed to create the database schema.
Use a gist for long code: see https://gist.github.com/
Format code by using three backticks on a line before and after code snippets, for example:
```
import cx_Oracle
```
-->