46 lines
1.6 KiB
Markdown
46 lines
1.6 KiB
Markdown
*Delete unnecessary parts of this template.*
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### For security issues:
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See https://www.oracle.com/support/assurance/vulnerability-remediation/reporting-security-vulnerabilities.html for how to report security issues.
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### For general questions:
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Describe exactly what you did and what you want to happen.
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Use the questions at the bottom of this template as a guide.
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Use Markdown syntax, particularly for code blocks: see https://help.github.com/articles/basic-writing-and-formatting-syntax/#quoting-code
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### For installation issues:
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Use a gist for screen output and logs: see https://gist.github.com/
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**Do not paste long output into this issue**
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Review your output and logs. **Google any errors**
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Try to install in a different way. Try some potential solutions.
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Review the install instructions at
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http://cx-oracle.readthedocs.io/en/latest/installation.html
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#### Answer the following questions:
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1. What is your version of Python? Is it 32-bit or 64-bit?
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2. What is your cx_Oracle version?
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3. What *exact* command caused the problem (e.g. what command did you try to install with)? Who were you logged in as?
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4. What error(s) you are seeing?
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5. What OS (and version) is Python executing on?
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6. What is your version of the Oracle client (e.g. Instant Client)? How was it installed? Where is it installed?
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7. What is your Oracle Database version?
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8. What is the `PATH` environment variable (on Windows) or `LD_LIBRARY_PATH` (on Linux) set to? On macOS, what is in `~/lib`?
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9. What Oracle environment variables did you set? How *exactly* did you set them?
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10. Do you have a small, single Python script that immediately runs to show us the problem?
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