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{
"dataType": "CVE_RECORD",
"dataVersion": "5.2",
"cveMetadata": {
"cveId": "CVE-2026-23756",
"assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
"state": "PUBLISHED",
"assignerShortName": "VulnCheck",
"dateReserved": "2026-01-15T18:42:20.938Z",
"datePublished": "2026-04-20T17:30:51.162Z",
"dateUpdated": "2026-10-01T15:19:50.948Z"
},
"containers": {
"cna": {
"providerMetadata": {
"orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
"shortName": "VulnCheck",
"dateUpdated": "2026-10-01T15:19:50.948Z"
},
"title": "GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject",
"problemTypes": [
{
"descriptions": [
{
"lang": "en",
"cweId": "CWE-79",
"description": "CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')",
"type": "CWE"
}
]
}
],
"affected": [
{
"vendor": "GFI Software",
"product": "HelpDesk",
"versions": [
{
"status": "affected",
"version": "0",
"lessThan": "4.99.9",
"versionType": "semver"
}
],
"defaultStatus": "unaffected"
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"nodes": [
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}
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]
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],
"descriptions": [
{
"lang": "en",
"value": "GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.",
"supportingMedia": [
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"type": "text/html",
"base64": false,
"value": "GFI HelpDesk before&nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter &gt; View Troubleshooter and clicks the affected step link.<br>"
}
]
}
],
"references": [
{
"url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases",
"tags": [
"vendor-advisory",
"patch"
]
},
{
"url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject",
"tags": [
"third-party-advisory"
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"userInteraction": "PASSIVE",
"vulnConfidentialityImpact": "NONE",
"subConfidentialityImpact": "LOW",
"vulnIntegrityImpact": "NONE",
"subIntegrityImpact": "LOW",
"vulnAvailabilityImpact": "NONE",
"subAvailabilityImpact": "NONE",
"exploitMaturity": "NOT_DEFINED",
"Safety": "NOT_DEFINED",
"Automatable": "NOT_DEFINED",
"Recovery": "NOT_DEFINED",
"valueDensity": "NOT_DEFINED",
"vulnerabilityResponseEffort": "NOT_DEFINED",
"providerUrgency": "NOT_DEFINED",
"version": "4.0",
"baseSeverity": "MEDIUM",
"baseScore": 5.1,
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N"
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"privilegesRequired": "LOW",
"userInteraction": "REQUIRED",
"scope": "CHANGED",
"confidentialityImpact": "LOW",
"integrityImpact": "LOW",
"availabilityImpact": "NONE",
"baseSeverity": "MEDIUM",
"baseScore": 5.4,
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N"
}
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],
"credits": [
{
"lang": "en",
"value": "Alex Williams from Pellera Technologies",
"type": "finder"
},
{
"lang": "en",
"value": "VulnCheck",
"type": "coordinator"
}
],
"source": {
"discovery": "EXTERNAL"
},
"x_generator": {
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"adp": [
{
"metrics": [
{
"other": {
"type": "ssvc",
"content": {
"timestamp": "2026-04-20T18:08:39.341495Z",
"id": "CVE-2026-23756",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"version": "2.0.3"
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],
"title": "CISA ADP Vulnrichment",
"providerMetadata": {
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP",
"dateUpdated": "2026-04-20T18:08:49.925Z"
}
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}