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{
"dataType": "CVE_RECORD",
"dataVersion": "5.1",
"cveMetadata": {
"cveId": "CVE-2024-23794",
"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"state": "PUBLISHED",
"assignerShortName": "OTRS",
"dateReserved": "2024-01-22T10:32:00.705Z",
"datePublished": "2024-07-15T07:14:09.557Z",
"dateUpdated": "2024-08-01T23:13:07.432Z"
},
"containers": {
"cna": {
"affected": [
{
"defaultStatus": "unaffected",
"modules": [
"inline editing"
],
"product": "OTRS",
"vendor": "OTRS AG",
"versions": [
{
"status": "affected",
"version": "8.0.x"
},
{
"status": "affected",
"version": "2023.x"
},
{
"lessThanOrEqual": "2024.4.x",
"status": "affected",
"version": "2024.x",
"versionType": "Patch"
}
]
}
],
"configurations": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)<br><h2><br></h2><br>"
}
],
"value": "The sub setting RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch has to be activated by an administrator first and Ticket::Permission###1-OwnerCheck is enabled (default)\n\n"
}
],
"datePublic": "2024-07-15T07:00:00.000Z",
"descriptions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.<p>This issue affects OTRS:&nbsp;</p><ul><li>8.0.X</li><li>2023.X</li><li>from 2024.X through 2024.4.x</li></ul>"
}
],
"value": "An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: \n\n * 8.0.X\n * 2023.X\n * from 2024.X through 2024.4.x\n\n"
}
],
"impacts": [
{
"capecId": "CAPEC-233",
"descriptions": [
{
"lang": "en",
"value": "CAPEC-233 Privilege Escalation"
}
]
}
],
"metrics": [
{
"cvssV3_1": {
"attackComplexity": "LOW",
"attackVector": "NETWORK",
"availabilityImpact": "NONE",
"baseScore": 5.2,
"baseSeverity": "MEDIUM",
"confidentialityImpact": "HIGH",
"integrityImpact": "LOW",
"privilegesRequired": "HIGH",
"scope": "UNCHANGED",
"userInteraction": "REQUIRED",
"vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N",
"version": "3.1"
},
"format": "CVSS",
"scenarios": [
{
"lang": "en",
"value": "GENERAL"
}
]
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-266",
"description": "CWE-266 Incorrect Privilege Assignment",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8",
"shortName": "OTRS",
"dateUpdated": "2024-07-15T10:41:01.694Z"
},
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/"
}
],
"solutions": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "Update to OTRS 2024.5.2<br>"
}
],
"value": "Update to OTRS 2024.5.2\n"
}
],
"source": {
"advisory": "OSA-2024-06",
"defect": [
"Issue#2409",
"Ticket#2024042342000433"
],
"discovery": "USER"
},
"title": "Agents are able to lock the ticket without the \"Owner\" permission",
"workarounds": [
{
"lang": "en",
"supportingMedia": [
{
"base64": false,
"type": "text/html",
"value": "deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck<br>"
}
],
"value": "deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck\n"
}
],
"x_generator": {
"engine": "Vulnogram 0.1.0-dev"
}
},
"adp": [
{
"metrics": [
{
"other": {
"type": "ssvc",
"content": {
"timestamp": "2024-07-16T14:46:31.889829Z",
"id": "CVE-2024-23794",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "no"
},
{
"Technical Impact": "partial"
}
],
"role": "CISA Coordinator",
"version": "2.0.3"
}
}
}
],
"title": "CISA ADP Vulnrichment",
"providerMetadata": {
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP",
"dateUpdated": "2024-07-17T14:27:36.468Z"
}
},
{
"providerMetadata": {
"orgId": "af854a3a-2127-422b-91ae-364da2661108",
"shortName": "CVE",
"dateUpdated": "2024-08-01T23:13:07.432Z"
},
"title": "CVE Program Container",
"references": [
{
"url": "https://otrs.com/release-notes/otrs-security-advisory-2024-06/",
"tags": [
"x_transferred"
]
}
]
}
]
}
}